Refund Policy

Last updated: April 29, 2026

Our Policy in Short

No refunds, but you can cancel anytime and you'll keep access through the end of your current billing period.

Cancellations

You can cancel anytime: Cancel your subscription at any time from your account settings.
Access continues: When you cancel, your subscription remains active through the end of your current billing period (the date shown in your account).
No additional charges: You will not be charged again after the current period ends.
No partial refunds: You will not receive a refund or proration credit for the unused portion of the period you've already paid for.
Reactivate anytime: If you change your mind before your subscription ends, you can reactivate it from your account and continue without interruption.

Refunds

All payments are non-refundable: This includes monthly subscriptions, annual subscriptions, and one-time quiz purchases.
No prorated refunds: We do not offer prorated refunds for partial billing periods.
No refunds for unused content: We do not offer refunds for unused time after a cancellation, missed quizzes, or family member seats that go unused.

Plan Changes

Upgrading or adding seats:

The change takes effect immediately. You'll be charged a prorated amount for the remainder of the current billing period at the new rate, and your next renewal will reflect the new plan.

Downgrading or reducing seats:

The change takes effect immediately, but no proration credit is issued. Your next renewal will be at the new lower rate.

Switching billing intervals:

Contact support — we'll help you make the switch.

Failed Payments

Retry attempts: If a renewal payment fails, we'll attempt to charge again for a few days before subscription access is suspended.
Update payment method: You can update your payment method at any time from your account settings.

Annual Subscriptions

Upfront billing: Annual subscriptions are billed upfront for the full 12-month period.
Keep access: If you cancel an annual subscription, you keep access through the end of the 12 months you've paid for. No partial-year refunds.

Exceptional Circumstances

Billing errors: If you believe you were charged in error (e.g., duplicate charge, fraudulent transaction), contact support via the support page within 30 days and we'll investigate.
Technical issues: We reserve the right to issue refunds at our discretion in cases of technical issues that prevented you from using the service.

Questions?

Visit our support page for help and visit the FAQ page for common questions.